If you’re an NDIS participant, you remain in control of your plan and have a choice over who will act as your service provider and support coordinator. If you wish to change service providers you are always able to do so.
HCA Home is well positioned in the marketplace to be able to take on existing NDIS participants who are unhappy with their current provider. Our 47 years’ experience in the healthcare industry as well as our abundant resources enables us to ensure that each and every one of our NDIS participants are happy.
To switch providers, you must locate your service agreement. This is an important document as it helps to protect your rights, especially in circumstances such as changing service providers.
This agreement will give you information on any termination periods or cancellation fees that may apply when cancelling the services of your current provider.
This should be done in writing – ideally as in an email - so that your current provider is aware of your request to formally end the agreement that you have with that service provider.
You will need to talk to your current provider and request this of them so that your new provider can create their own service booking for you.
Whether you just need a little help getting your day started or more ongoing assistance, we’ll help you with your everyday life.
Our allied health professionals will work with you to give you the best care possible so that you can live a healthy life.
If you’re caring for a loved one, our respite services can give you peace-of-mind when you’re taking a break.