What are the different types of home services?

HCA Home provides a wide range of home services which includes (but is not limited to):

  • Home maintenance
  • Cleaning assistance
  • Gardening assistance
  • Personal care

Talk to a HCA consultant today to understand what services can be provided under your NDIS plan. Our packages are tailored to your individual needs and may include supports and services from other funded goals as required.

What is the NDIS?

The National Disability Insurance Scheme (NDIS) https://www.ndis.gov.au has been developed to improve choice and create better outcomes for people with a disability. You’ll receive a plan from the NDIA which is based upon goals you’ll set for yourself. Funding is provided, and you’re free to choose from any registered NDIS provider.

Any goal which is considered reasonable and fair will be funded by the government. This can include support services to go about your daily life, as well as for goals such as learning to drive, learning to cook or creating independence in the community.

What is the free consultation that HCA Home offers?

Throughout your journey into the NDIS, we’re here to support you and help you understand your options.
Our consultants have been working in the NDIS areas since the trials commenced in 2013 and we’ve built up a large amount of experience and knowledge around the NDIS.

We can discuss with you some important things to remember such as:

  • How to ensure that, as a minimum, you receive all the funding and supports you currently have under old packages
  • How to ensure your goals and needs are fully funded
  • How to structure your plan and supports
  • How to ensure you get the carers that you want to deliver supports
  • How to make the most out of your package
  • How to develop goals which align with your needs

We want to support your plan from start to finish and make sure you’re really comfortable understanding your options, so we offer a free consult to anyone throughout Australia without any commitment from you.

What services and equipment does the NDIS provide?

The NDIS provides ongoing funding for all ‘reasonable and necessary’ disability equipment, care and support services.

The National Disability Insurance Act, passed by the Commonwealth Parliament in 2012, sets out guidelines to help decide what can be funded. Generally the supports and services provided to you need to assist you to:

  • Achieve your goals
  • Become as independent as possible
  • Develop skills for day-to-day living
  • Participate in the community
  • Work and earn money

In practice this means providing support, as and if required, in areas including:

  • Mobility
  • Communication
  • Self-care and self-management
  • Social interactions
  • Learning
  • Capacity for social and economic participation

In thinking about and developing your own individualised NDIS plan, you therefore need to consider all your daily activities and the aids, equipment, training and/or support that would make your life easier, whether currently provided or not.

Where does HCA Home provide home and community services?

We can provide Community and Home Services throughout Australia. Depending on how your plan is funded, some HCA Home services may be restricted in certain locations across Australia, however an HCA Home consultant can discuss your options and when such a service will be available to you in your area.

Who is eligible for the NDIS?

The NDIS operates within a range of eligibility criteria.

Eligibility for individual support packages depends on:

  • Age: You have to be aged between 0-65 years old (although already enrolled participants, once they turn 65, can choose either to continue with the NDIS or transfer to the aged care support system available to all Australians over 65).
  • Disability requirement: you will be assessed based on the impact of your disability on functional capacity to communicate, interact socially, learn, move safely around your home and the built environment and manage your personal care and affairs (banking, bill paying etc.)
  • Early intervention requirement: early intervention supports will be available to achieve a benefit that would help mitigate the effects of an impairment, to alleviate or prevent the deterioration of functional capacity, or strengthen informal supports.

More information: My Access Checker – National Disability Insurance Scheme. https://www.ndis.gov.au/ndis-access-checklist

Am I responsible for managing my own plan? Is there support available?

Once your individual plan has been drawn up and formally agreed to, you have three choices as to how your plan gets managed from then on:

  • Self-management
  • Using a plan management service
  • Nominating the NDIA to carry out this role.

If you choose to self-manage your own plan’s financial and administrative processes, you are also entitled to request a “plan nominee” to support you with these processes. (The NDIA estimates that up to 20% of participants may select this self-management option.)

A participant may request to use a Plan Management Provider, meaning you engage a business/organisation to undertake all financial and administrative processes involved on your behalf. This includes such tasks as paying supplier invoices, developing service agreements with providers, assisting you with the hiring and paying of staff and preparing reports and reconciliations on how NDIS funds are being used.

If you choose to nominate the NDIA for this role, the agency will make all the payments necessary to any registered care and/or support providers chosen by the participant.
More information: People with disability – National Disability Insurance Scheme. https://www.ndis.gov.au/people-disability.html

How do I make a complaint?

Contact us by whatever means makes you feel most comfortable. Call 1300 422 111 or email complaints@hcahome.com.au. We value your opinion and that’s why we have a dedicated team to respond to any concerns or issues you may have within 48 hours. We respect your privacy and assure your confidentiality.

Get in touch

Whatever questions you have, we're here to answer them.

Call 1300 422 111 Enquire online

If you’re a support worker, visit our job site’s page for opportunities.